Traoré Zénabo
Ouagadougou,Burkina Faso
Summary
Dynamic Customer Service Manager with a proven track record at Coris Bank International, excelling in conflict resolution and team leadership. Expert in financial analysis and budget management, I consistently enhance customer satisfaction through effective communication and innovative solutions, driving service excellence and fostering strong client relationships.
Overview
2
2
Languages
1
1
Certification
3
3
years of professional experience
Work History
Customer Service Manager
Coris Bank International
Ouagadougou, Burkina faso
03.2026 - 06.2026
- Managed customer inquiries to ensure prompt and effective service delivery.
- Trained staff on customer service best practices and company policies.
- Resolved customer complaints by providing appropriate solutions and support.
Responded to professional emails with politeness and efficiency
Customer Service Cashier
Boulangerie Wend konta
Ouagadougou, Burkina faso
05.2023 - 09.2023
• warm and professional welcome to clients
Provided friendly service to enhance customer experience.
• check out the customers when they are finished
- • Engage with clients and present our new products
Education
Bachelor in Management Science - Accounting And Finance
IST/UBS
Ouagadougou , Burkina Faso 10.2025 - 02.2026
Skills
- Financial analysis
- Budget management
- Customer relationship management
- Data interpretation
Team leadership
Conflict resolution
Effective communication
Languages
French
First Language
English
Upper Intermediate (B2)
B2
Certification
- Certificate in wise accounting
Affiliations
- Online sales
- TikTok shop
Timeline
Customer Service Manager
Coris Bank International
03.2026 - 06.2026
Bachelor in Management Science - Accounting And Finance
IST/UBS
10.2025 - 02.2026
Customer Service Cashier
Boulangerie Wend konta
05.2023 - 09.2023