Thierry Armel SOMBIE
Ouagadougou
Summary
Dynamic and results-oriented professional with a proven track record at SOGESY SA, excelling in analytical thinking and teamwork. Leveraged data analysis and Microsoft Office expertise to enhance client relations and streamline operations, achieving significant improvements in customer satisfaction and operational efficiency. Skilled in fostering collaboration and making strategic decisions to drive success.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Chargé Clientèle
SOGESY SA (Société De Gestion De SYLVIE)
Ouagadougou
11.2022 - Current
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Led informative workshops for clients on various technology topics, enhancing their knowledge and skills in utilizing available tools effectively.
- Utilized data analytics tools to monitor performance metrics, identifying areas of success as well as opportunities for growth or enhancement within the role.
- Analyzed design of technical systems and business models.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Analyzed user requirements and developed solutions to meet needs.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Trained and supported end-users with software, hardware, and network standards and use processes.
- Efficiently resolved escalated customer issues by collaborating with internal teams and resources when needed.
- Expanded clientele base through effective networking and targeted outreach efforts to potential customers.
- Provided support to development teams and designed database schemas.
Caissier
SOGESY SA (Société De Gestion De SYLVIE
Ouagadougou, Burkina Faso
10.2017 - 11.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Identified and resolved discrepancies and errors in customer accounts.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
- Worked with multiple departments to check proper billing information.
- Provided excellent customer service, developing and maintaining client relationships.
- Monitored customer accounts to identify and rectify billing issues.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Generated monthly billing and posting reports for management review.
- Monitored outstanding invoices and performed collections duties.
- Audited and corrected billing and posting documents for accuracy.
- Used data entry skills to accurately document and input statements.
- Strengthened client relationships through effective communication regarding billing issues and concerns.
- Prepared and submitted monthly billing reports to management for financial overview.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
Chargé De Production
SOGESY SA (Société De Gestion De SYLVIE)
Ouagadougou, Burkina Faso
07.2017 - 10.2018
- Resolved issues quickly to maintain productivity goals.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
- Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
- Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Safeguarded sensitive information by adhering to strict confidentiality protocols when handling client documents.
- Maintained detailed records of completed jobs for internal tracking purposes as well as billing verification when necessary.
- Demonstrated versatility in handling diverse reproduction requests, including large-format printing, scanning, binding, and electronic distribution of files.
- Developed strong relationships with clients by consistently meeting deadlines and exceeding expectations for document reproduction.
- Ensured high-quality reproductions by closely monitoring print quality and making necessary adjustments to settings.
Chargé De Dépôt - Retrait
SOGESY SA (Société De Gestion De SYLVIE)
Ouagadougou, Burkina Faso
02.2015 - 06.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Learned and adapted quickly to new technology and software applications.
- Paid attention to detail while completing assignments.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Fulfilled customer requests such as [Type] and [Type].
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Enhanced customer satisfaction by promptly greeting and assisting visitors upon arrival.
Chargé De Relation Clientèle
ONATEL/TELMOB SA Avec RMO JOB CENTER
Ouagadougou, Burkina Faso
06.2013 - 02.2015
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Educated clients on new products or services to increase customer engagement with brand.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Increased efficiency by adeptly using a multi-line telephone system while simultaneously logging call details into the database.
- Built rapport with callers through active listening skills and empathetic responses to their concerns or requests.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Demonstrated adaptability during peak hours or high-stress situations by remaining calm, focused, and efficient in handling multiple tasks simultaneously.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Worked closely with supervisors to address any operational challenges or areas for improvement within the department.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Provided helpful, informative technical support to customers on product usage and installation.
- Improved caller experience by consistently following established protocols for routing calls and escalating issues as necessary.
- Gathered customer information and promptly input data into computer system.
Responsable Approvisionnement et Distribution
GAZ EXPRESS
Ouagadougou, Burkina Faso
01.2011 - 10.2012
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Solved diverse supply chain problems involving numerous sources, logistics, and scheduling factors.
- Performed monthly reconciliation of open purchasing orders.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Implemented policies to reduce cost and eliminate waste.
- Established long-term agreements with strategic suppliers, securing favorable pricing and delivery terms.
- Implemented strategic sourcing initiatives, reducing overall purchasing costs.
- Optimized inventory levels by implementing demand forecasting techniques and just-in-time purchasing strategies.
- Contacted location managers and department supervisors to assess requirements.
- Analyzed market trends and adjusted procurement strategies accordingly for optimal results.
- Monitored and evaluated vendor performance to determine compliance with quality standards.
- Conducted regular spend analysis reviews to identify opportunities for cost optimization within various categories.
- Generated reports, documents and analysis in [Software] for senior management review and approval.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Established and maintained accurate records of purchases, pricing and payment terms.
- Completed monthly profit and loss performance reports.
Stagiaire Commercial
SN SOSUCO (Nouvelle Société Sucrière De La Comoé)
Banfora, Burkina Faso
10.2008 - 12.2008
- Established strong working partnerships with key stakeholders such as marketing teams or suppliers, demonstrating a collaborative attitude that enabled successful execution of various projects.
- Developed strong relationships with store managers to gather feedback on merchandise mix and address specific needs or concerns promptly.
- Increased sales by effectively analyzing market trends and implementing strategic merchandising plans.
- Supported data-driven decision-making processes by conducting thorough sales analysis and generating insightful reports.
Education
Master 2- Intelligence Économique Et Développement - Sciences Économiques Et De Gestion
Université Thomas SANKARA
Ouagadougou, Burkina Faso07.2021
Master 1-Intelligence Économique Et Développement - Sciences Économiques Et De Gestion
Université Thomas SANKARA
Ouagadougou, Burkina Faso08.2020
Licence En Commerce International -
Ecole Supérieure De Commerce
Ouagadougou, Burkina Faso08.2016
BTS En Commerce International -
Ecole Supérieure Des Sciences Appliquées
Bobo-Dioulasso, Burkina Faso07.2008
Skills
Teamwork and Collaboration
Effective Multitasking
Decision-Making
Microsoft Office
Analytical Thinking
Data Analysis
Certification
- [Gestion Axées sur les Resultats] Formation - [Calendrier]
football, Cinéma
Foot
Languages
Dioula, Mooré
Native language
French
Proficient
C2
English
Intermediate
B1
Timeline
Chargé Clientèle
SOGESY SA (Société De Gestion De SYLVIE)
11.2022 - Current
Caissier
SOGESY SA (Société De Gestion De SYLVIE
10.2017 - 11.2022
Chargé De Production
SOGESY SA (Société De Gestion De SYLVIE)
07.2017 - 10.2018
Chargé De Dépôt - Retrait
SOGESY SA (Société De Gestion De SYLVIE)
02.2015 - 06.2017
Chargé De Relation Clientèle
ONATEL/TELMOB SA Avec RMO JOB CENTER
06.2013 - 02.2015
Responsable Approvisionnement et Distribution
GAZ EXPRESS
01.2011 - 10.2012
Stagiaire Commercial
SN SOSUCO (Nouvelle Société Sucrière De La Comoé)
10.2008 - 12.2008
Master 2- Intelligence Économique Et Développement - Sciences Économiques Et De Gestion
Université Thomas SANKARA
Master 1-Intelligence Économique Et Développement - Sciences Économiques Et De Gestion
Université Thomas SANKARA
Licence En Commerce International -
Ecole Supérieure De Commerce
BTS En Commerce International -
Ecole Supérieure Des Sciences Appliquées