Rachid ZONGO

• Administrator & General Support MIS | Core Banking System CBS
• Quality Analyst Core Banking System | Configuration & Testing CBS | Non regression testing - UAT - SIT
• Oracle Database & Weblogic administration | Data Analytics | Report System
• Cloud Disaster Recovery infrastructure administration and management | VMware Esxi | OVH Cloud Infrastructure
• Microsoft 365 & Exchange administration
• Performing system backups & recovery manager |Storage management MSA | RAID | SAN Switch
• SUSE Linux Server administration
• Windows Server 2016 Administration - AD |DNS| SQL Server 2012 administration
• LAN and WAN Infrastructure administration - LS - FTTH
• Monitoring system availability & performance
• End-user & IT team Training
• IT maintenance
• Helpdesk, user's support and training

• Assistance to IT department tasks
• Participation in the chart of accounts migration project | System Infrastructure| Oracle DBA
• Business units' network maintenance
• IT maintenance | HelpDesk | User administration
• Managed inventory of IT equipment by organizing consistent stock tracking and ordering processes, avoiding shortages or excesses.

• Configuration and commissioning of all IVR platforms and their components
• Technical support and remote support for broadcasters on digital innovation platforms and programs
• Installation, maintenance, troubleshooting and administration of LAN and network equipment
• Planning and follow-up Digital Innovations department activities
• Drafting of activity reports and TORS
• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Used strong interpersonal communication skills to convey information to others.

• Investigator/Computer Specialist contract for the project of modernization of the Civil Registry commissioned by PE&D (Child and Development Project)
• PADS Project: PFsense captive portal with RADIUS authentication | Kaspersky Server Endpoint for Business Select |NAS server
• Computer networks: Sizing, Wiring and installation

Very good knowledge of IT equipment | Management and maintenance

• BIA GROUP: Computer assistance, Remote technical support for the company
• Implementation, management and administration of Windows 2012 R2 server for Breizh Technology
• Building sites: Computer networks of SONABEL agencies (Toma, Leo, Pourra) - Computer networks for Ouagarinter bus station rehabilitation project
• Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
• Supported departmental tasks to increase understanding of industry processes.