Mariam Koumba BA DIALLO
Ouagadougou
Summary
Professionnelle de la gestion ayant fait ses preuves dans la réussite organisationnelle et la mise en œuvre d’initiatives de croissance stratégique. Connue pour son fort accent sur la collaboration d’équipe et l’obtention de résultats, avec une flexibilité pour s’adapter aux besoins changeants. Maîtrise de la planification stratégique et de la gestion des opérations, avec des qualités de leadership fiables.
Overview
4
4
years of professional experience
Work History
DIRECTRICE GENERALE
ANKH PHARMA SA
02.2023 - Current
- Developed effective strategies for business growth, leading to increased market share and customer base.
- Increased overall company efficiency by streamlining processes and implementing cost-saving measures.
- Optimized supply chain operations, resulting in reduced lead times and improved inventory management.
PHARMACIEN GERANT
PHARMACIE DE L'ESPOIR
02.2022 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Educated patients about possible drug interactions and gave special administration instructions.
- Collaborated with pharmacy team members to develop and implement strategies for continuous improvement in quality of care.
- Maintained up-to-date knowledge on emerging pharmaceutical trends by attending conferences and completing continuing education courses.
PHARMACIEN ASSISTANT
PHARM'XPERT
06.2020 - 01.2022
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Education
Ph.D. - Pharmacie
Université Cheikh Anta DIOP FMPO DAKAR
Dakar, SENEGAL12.2017
Baccalauréat - Serie D
Groupe Scolaire Saint Viateur
Ouagadougou, BURKINA FASO06.2009
Skills
- Strategies and goals
- People Management
- Creativity and Innovation
- Contract and Vendor Management
- Project Management
- Financial Management
- Business Development
- Legal and Regulatory Compliance
- Charismatic Leader
Languages
Fulfuldé
Native language
Anglais, Djoula, Mooré
Advanced
C1
French
Proficient
C2
Timeline
DIRECTRICE GENERALE
ANKH PHARMA SA
02.2023 - Current
PHARMACIEN GERANT
PHARMACIE DE L'ESPOIR
02.2022 - Current
PHARMACIEN ASSISTANT
PHARM'XPERT
06.2020 - 01.2022
Ph.D. - Pharmacie
Université Cheikh Anta DIOP FMPO DAKAR
Baccalauréat - Serie D
Groupe Scolaire Saint Viateur
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