Mame Moussa DIEYE
Dakar,Sénégal
Summary
Dynamic professional with expertise in marketing audit and CRM, sales initiatives and techniques, and sales force management. Proficient in Microsoft Word, Excel, and PowerPoint, demonstrating strong analytical skills and attention to detail. Committed to driving business growth through strategic planning and effective communication.
Dedicated Customer Service Agent with 8 years of experience. Shares outstanding interpersonal skills to boost sales and resolve queries. Delivers exceptional customer experience to build loyalty and retention.
Friendly professional with strong desire to excel in Customer Service Agent role. Possesses excellent communication skills and knack for problem-solving. Aims to enhance customer satisfaction and drive positive outcomes through attentive service.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work history
Customer service agent
RIA
Dakar
2023.04 - 2026.05
- Handling customers' requests and transactions at Ria since April 2023 via phone, email and social media.
Customer sales representative
Bolloré Logistics now CMA CGM
Dakar, Senegal
2022.09 - 2023.03
- Sales representative at Bolloré Transport Logistics for the ARKAS freight line from September 2022 to March 2023.
Executive assistant
NDAMATOU MULTISERVICES
2020.06 - 2022.08
- Executive Assistant at NDAMATOU MULTISERVICES from June 2020 to August 2022.
- Submit bids for contracts
- Coordinated with suppliers for timely delivery of products.
Back office agent
IBEX Global
Dakar, Senegal
2018.09 - 2020.02
- Back-office agent at IBEX Global responsible for updating, recording and classifying new members during the GROUPON campaign from September 2018 to February 2020.
Customer support
PCCI
2018.02 - 2018.09
- Customer support at the PCCI from February to September 2018
- Provided professional, reliable customer support, advice and problem-solving for optimised customer satisfaction.
Commercial sales representative
Tigo
Dakar, Senegal
2015.06 - 2015.10
- Sales representative at Tigo, promoting 3G. A promotional campaigns for 3G SIM cards at Tigo, using effective communication skills to educate customers about product benefits from June to October 2015.
Commercial sales representative
Orange
Dakar
2014.01 - 2015.01
- Executed mobile connection setups at Orange between 2014 and 2015, utilising industry-standard protocols and tools to ensure reliable service.
Census enumerator
ANSD (National Agency of Statistics and Demography
Dakar
2013.01 - 2013.01
- Enumerator for the 2013 General Census of Population, Housing, Agriculture and Livestock (RGPHAE).
- A door-to-door surveys for accurate population count. Gathering information to develop data and improve statistical analyses.
Education
Bachelor's degree - Marketing and Communication
IMAN
Dakar, SenegalBachelor's degree - American Civilization
UCAD
Dakar / Senegal 2009.11 - 2013.07
Baccalaureate - Literature
MKS High School
Louga / KebemerSkills
- Marketing audit and CRM
- Sales initiatives and techniques
- Sales force management
- Microsoft Word, Excel, and PowerPoint
Langues
Français: excellent
Anglais: excellent
Espagnol: moyen
Wolof: excellent
Divers
Sport, Lecture, Musique
Affiliations
- Sports
- Music
- Reading
Timeline
Customer service agent
RIA
2023.04 - 2026.05
Customer sales representative
Bolloré Logistics now CMA CGM
2022.09 - 2023.03
Executive assistant
NDAMATOU MULTISERVICES
2020.06 - 2022.08
Back office agent
IBEX Global
2018.09 - 2020.02
Customer support
PCCI
2018.02 - 2018.09
Commercial sales representative
Tigo
2015.06 - 2015.10
Commercial sales representative
Orange
2014.01 - 2015.01
Census enumerator
ANSD (National Agency of Statistics and Demography
2013.01 - 2013.01
Bachelor's degree - American Civilization
UCAD
2009.11 - 2013.07
Bachelor's degree - Marketing and Communication
IMAN
Baccalaureate - Literature
MKS High School